Envoyer une demande
We have gathered the most frequently asked questions (FAQ) from our customers.
Please go through FAQ first and see if you can find the answer you are looking for; if not, please contact us via Inquiry Form below.
*For inquiries regarding an order or registered membership information, we will only respond to the registered member due to privacy concerns.
*We try to reply to all emails about our products and services within two business days, but kindly note that it may take us a little longer to research more complex inquiries.
*PREMIUM BANDAI is strictly for individual customers only, and does not offer wholesale accounts.
Prohibited Acts:
Customer are prohibited from egaging the following behaviours during inquiries.
In the event that such behavior is acknowledged, our Company may refuse to process or terminate the corresponding service.
1. Using someone else's email address for registration, etc. and making false delcarations.
2. The act of using computer viruses or malicious software or other methods to disrupt the operation of this website.
3. The act of attempting to duplicate or reproduce the entirety or a portion of the content in the responses provided by our Company.
4. The following behaviors that exceed socially acceptable norms.
・Making repetitive and prolonged requests over the phone.
・Making repeated inquiries on the same subject matter.
・Engaging in harassment (threats, libel, defamation, insult, abusive language) towards third parties or our Company.
・Engaging in threatening behavior towards third parties or our Company.
・Requesting repairs or support beyond the scope of the warranty or making excessive demands for assistance.
5. Engaging in actions that violate laws or regulations, or engaging in behavior that may potentially violate laws or regulations.
6. Other behaviors deemed inappropriate by the Company.
Before submitting the form, please read our Privacy Policy to understand how we handle your personal information.
Please go through FAQ first and see if you can find the answer you are looking for; if not, please contact us via Inquiry Form below.
*For inquiries regarding an order or registered membership information, we will only respond to the registered member due to privacy concerns.
*We try to reply to all emails about our products and services within two business days, but kindly note that it may take us a little longer to research more complex inquiries.
*PREMIUM BANDAI is strictly for individual customers only, and does not offer wholesale accounts.
Prohibited Acts:
Customer are prohibited from egaging the following behaviours during inquiries.
In the event that such behavior is acknowledged, our Company may refuse to process or terminate the corresponding service.
1. Using someone else's email address for registration, etc. and making false delcarations.
2. The act of using computer viruses or malicious software or other methods to disrupt the operation of this website.
3. The act of attempting to duplicate or reproduce the entirety or a portion of the content in the responses provided by our Company.
4. The following behaviors that exceed socially acceptable norms.
・Making repetitive and prolonged requests over the phone.
・Making repeated inquiries on the same subject matter.
・Engaging in harassment (threats, libel, defamation, insult, abusive language) towards third parties or our Company.
・Engaging in threatening behavior towards third parties or our Company.
・Requesting repairs or support beyond the scope of the warranty or making excessive demands for assistance.
5. Engaging in actions that violate laws or regulations, or engaging in behavior that may potentially violate laws or regulations.
6. Other behaviors deemed inappropriate by the Company.
Before submitting the form, please read our Privacy Policy to understand how we handle your personal information.
Note : La taille de fichier maximale pour les pièces jointes est de 20 MB.
Veuillez vérifier votre entrée et cliquez sur « Envoyer ».
Nous avons le regret de vous informer que PREMIUM BANDAI n'est pas en mesure d'accepter une idée, une suggestion ou une proposition concernant le développement de produits, et que nous ne pouvons pas non plus vous aider à transmettre votre proposition au département concerné.
Les données personnelles collectées dans ce formulaire sont collectées par Bandai Spirits Co. Ltd. et Bandai SAS en tant que co-responsables pour la gestion des demandes clients. Pour plus d'informations sur la manière dont vos données personnelles sont traitées et sur la manière d'exercer vos droits, veuillez lire notre politique de confidentialité.
Veuillez vérifier votre entrée et cliquez sur « Envoyer ».
Nous avons le regret de vous informer que PREMIUM BANDAI n'est pas en mesure d'accepter une idée, une suggestion ou une proposition concernant le développement de produits, et que nous ne pouvons pas non plus vous aider à transmettre votre proposition au département concerné.
Les données personnelles collectées dans ce formulaire sont collectées par Bandai Spirits Co. Ltd. et Bandai SAS en tant que co-responsables pour la gestion des demandes clients. Pour plus d'informations sur la manière dont vos données personnelles sont traitées et sur la manière d'exercer vos droits, veuillez lire notre politique de confidentialité.
Si vous ne connaissez pas votre numéro de membre, veuillez l'obtenir depuis « Ma Page ».
Numéro de membre : ne peut pas être un champ vide